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About Us
Offshoot is a Business Process Outsourcing (BPO) and Contact Centre solutions provider with nearly three decades of delivery experience. Established in India in 1996, we support clients across BFSI, telecom, and other industry sectors with scalable, high-quality services.
Our UK operation has been created to serve UK businesses while leveraging our established delivery teams in India. While service delivery remains India-based, our UK leadership provides local governance, client engagement, and accountability, ensuring strong partnership and oversight.
With over 2,500 professionals across office, field, and remote environments, we specialise in collections, customer service, sales and onboarding, and loan processing support. Alongside traditional BPO services, we are developing AI-driven solutions that enhance customer experience, operational efficiency, and data-led decision-making—combining human insight with intelligent automation to deliver measurable results.
Inbound and outbound customer service, technical support, sales support, and customer retention services, delivered from our contact centres in India.
Tele Collection Services
Professional debt recovery through early and late-stage collections delivered with full regulatory compliance and genuine customer empathy, driving high recovery rates without compromising brand trust.We maximize recoveries while protecting long-term customer relationships and your brand reputation.
Tele Sales Services
Revenue-Focused B2B & B2C TeleSales Teams delivering high-performing programs across appointment setting, lead generation, upsell and cross-sell, and win-back or retention campaigns, tailored for conversions through trained advisors, precise scripts, and continuous performance optimization.
We deliver end-to-end customer administration, data processing, case management, and operational support through scalable, technology-enabled workflows.
Service/Support Application Processing
Complete lifecycle processing—screening, validation, approval routing—for faster turnaround and seamless service onboarding
Cx/Mx Onboarding
Smooth, compliant onboarding journeys with guided assistance, documentation, and activation support enhancing loyalty from day one.
Data Audit
Precision-driven data accuracy checks, compliance reviews, and cleansing programs to maintain data integrity and eliminate operational errors.
Offshoot’s AI capabilities are delivered through AIvatar Labs, our dedicated innovation arm focused on building practical, scalable AI for real business impact.
Aivatar Pilot
Aivatar Pilot enables AI voice bots and intelligent automation to drive AI-led operations. It orchestrates workflows and decisioning using real business context for scalable, measurable outcomes.
Aivatar Lens
Aivatar Lens delivers AI-driven quality and performance insights from every interaction. It enables real-time monitoring, auditing, and continuous operational optimization.
Aivatar Flow
Aivatar Flow automates end-to-end customer journeys and operational workflows. It ensures faster outcomes through adaptive and human-like engagement.
Quality and Compliance
Robust quality frameworks and governance aligned with UK and international regulatory standards, ensuring consistent adherence and risk mitigation.
Performance Management
Data-driven performance reporting and continuous improvement initiatives designed to enhance efficiency, productivity, and measurable outcomes.
Our UK Leadership Partner
Our UK partner manages all UK client relationships while providing operational leadership and governance for Offshoot’s UK customers, bringing over 20 years of experience in contact centres and business process outsourcing with leadership across the following services
This ensures Offshoot’s UK clients benefit from experienced local leadership, strong delivery governance and a clear understanding of UK customer expectations and regulatory requirements.
Retail
Gaming
Airlines
Insurance
Telecommunications
Food delivery
Our Clients
Why Work With Offshoot
- Established delivery excellence since 1996 with large-scale contact centre and BPO operations based in India
- Dedicated UK partner model ensuring local oversight, governance, and seamless client support
- Proven multi-industry expertise across healthcare, telecoms, and banking
- Scalable, cost-efficient delivery from India without compromise on quality or performance
- In-house AI innovation via AIvatar Labs, purpose-built for real client use cases
- Experts in Multi-Channel Advisor models — one advisor, expertly trained across voice, chat, email, social & multiple Lines of Business